6.1. Reservation Conditions

6.1.1. We or Our appointed Agents will make reservations for Passengers. Upon request, We will provide reservation details to the Passenger.

6.1.2. Certain fare types are subject to restrictions and may not permit changes or cancellations of confirmed reservations. Passengers must review the applicable fare conditions prior to booking, and We shall not be liable for any error or omission made by the Passenger in this regard.

6.2. Ticketing Time Limit

If the Passenger fails to pay for the Ticket within the ticketing time limit notified by Us or Our appointed Agents, We reserve the right to cancel the reserved booking. A reservation is not considered confirmed until (1) the Ticket has been validly issued and recorded in Our database; and (2) the Passenger has paid for the Ticket in full (or has made credit arrangements with Us) within the applicable ticketing time limit as specified in these Conditions of Carriage and/or Our Regulations. Any reservation not complying with these requirements may be cancelled by Us.

6.3. Personal Data

We comply with data protection laws when collecting, processing, and storing Passenger data for the purpose of fulfilling the Contract of Carriage. For further information, and before confirming or proceeding with a booking transaction, please refer to Our Privacy Policy.

6.4. Advance Seat Selection

Passengers may pre-select seats either free of charge or for a seat selection fee, depending on the fare conditions purchased. Seat selection fees are published in Our Tariff Schedule available on Our Website and Mobile Application, or notified at Our Branch Offices or via Our Customer Service Hotline, and confirmed by Us at the time of transaction. We will make every reasonable effort to honor the Passenger’s selected seat; however, for operational, safety, or security reasons, We reserve the right to reassign seats even after boarding.

6.5. Seating

We will endeavor to assign seating in accordance with the Passenger’s prior request. However, We do not guarantee any particular seat on board. We reserve the right to allocate or reallocate seats at any time, including after boarding, whenever necessary for safety, regulatory compliance, or security and health reasons. We will make reasonable seating arrangements for Passengers requiring special assistance in accordance with applicable laws.

6.6. No-Show Fee

Unless the applicable Fare Conditions restrict refund eligibility, the Passenger may be required to pay a no-show fee if failing to occupy a reserved seat on a confirmed flight. The applicable fee is published on Our Website and Mobile Application, or notified at Our Branch Offices or via Our Customer Service Hotline, and confirmed by Us at the time of occurrence.

6.7. Special Services

6.7.1. We will make every effort to provide special services requested by Passengers at the time of booking, subject to Our operational capability. We will inform the Passenger if We are unable to provide the requested special service. A Passenger’s request for a special service may be confirmed immediately or after We verify operational conditions or after the Passenger completes any formalities required for acceptance of carriage. For requests made at the airport, We will assess service availability and notify the Passenger accordingly. Should We confirm that the requested pre-booked service cannot be provided, We shall not be liable for any loss or additional expense incurred by the Passenger in connection therewith.

6.7.2. If the Passenger requires mobility assistance or other special aid, they must notify Us in advance to allow appropriate arrangements: (i) at least 24 hours prior to departure for basic assistance services such as wheelchair support or aid for hearing- and visually-impaired passengers, and (ii) at least 72 hours prior for medical services (e.g., stretcher, oxygen supply). Failure to provide sufficient notice may limit Our ability to accommodate such requests, although We will make reasonable efforts to assist.

6.7.3. For safety reasons, We may require the Passenger to travel with an escort if the Passenger is unable to evacuate independently or cannot comprehend onboard safety instructions.

6.7.4. We reserve the right to refuse carriage of any Passenger requiring stretcher transport on any flight.

6.7.5. Passengers may be required to pay a service charge for certain special services. The applicable charges are published on Our Website and Mobile Application, or notified at Our Branch Offices or via Our Customer Service Hotline, and confirmed by Us at the time of booking the service.

6.7.6. The acceptance of unaccompanied minors, passengers with disabilities, ill or pregnant passengers, or other passengers requiring special assistance is subject to prior arrangements with Us and compliance with the carriage regulations published on Our Website and Mobile Application, or notified at Our Branch Offices or via Our Customer Service Hotline.

6.8. In-Flight Services

6.8.1. We may provide onboard equipment, entertainment programs, meals, or other in-flight services depending on service availability and flight duration. Passengers may be required to pay a service charge for certain in-flight services. The applicable service charges are published on Our Website and Mobile Application, or notified at Our Branch Offices or via Our Customer Service Hotline, and confirmed by Us at the time of booking.

6.8.2. If We are unable to provide a service for which the Passenger has paid, We will inform the Passenger and fulfill Our related obligations as published on Our Website and Mobile Application, or notified at Our Branch Offices or via Our Customer Service Hotline.

6.9. Reconfirmation of Reservation

6.9.1. Reconfirmation of reservations for subsequent flight segments may be required within a specific time frame. We will notify Passengers if reconfirmation is required and advise on the method and location to complete it. If the Passenger fails to reconfirm when required, We may cancel the onward reservation(s). However, if the Passenger informs Us of their intention to travel on a flight whose booking has been canceled and seats remain available in the original fare class, We will reinstate the reservation and carry the Passenger to the next destination or final point of the journey. If no seats are available in the original fare class, We will make reasonable efforts to transport the Passenger to the next or final destination, and a surcharge may apply. The applicable surcharge is published on Our Website and Mobile Application, or notified at Our Branch Offices or via Our Customer Service Hotline, and confirmed by Us at the time of occurrence.

6.9.2. Passengers must check the reconfirmation requirements of other Carriers involved in their itinerary. If reconfirmation is required, the Passenger must reconfirm directly with the Carrier whose airline designator code appears on the relevant flight segment of the Ticket.

6.10. Cancellation of Subsequent Segments

If a Passenger holding a round-trip Ticket or a multi-segment Ticket under one booking reference fails to take the outbound flight but wishes to use the return or subsequent segments, the Passenger must notify Us no later than 30 minutes after the scheduled departure time of the missed outbound flight. If We do not receive such notification, and/or the Passenger fails to inform Us within 30 minutes after departure, We may cancel the booking for the remaining flight segments.