9.1. Free Baggage Allowance

Passengers are entitled to a free baggage allowance in accordance with Our Regulations as indicated on the Ticket. The free baggage allowance must comply with the conditions and limitations published on Our Website and Mobile Application, or as notified at Our Branch Offices or via Our Customer Service Hotline.

9.2. Excess Baggage

Passengers shall pay a charge for any baggage exceeding the applicable free baggage allowance in accordance with the rates and methods published on Our Website and Mobile Application, or as notified at Our Branch Offices or via Our Customer Service Hotline.

9.3. Items Unacceptable as Baggage

9.3.1. Passengers must not include in their baggage the following items:

9.3.1.1. Items that do not qualify as baggage as defined in Article 1;

9.3.1.2. Articles or substances that are liable to endanger the aircraft, persons, or property onboard as specified in the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air and the IATA Dangerous Goods Regulations, and as prescribed in Our Regulations;

9.3.1.3. Items prohibited for carriage under the applicable laws and regulations of any State or Territory to or over which the aircraft is operated;

9.3.1.4. Dangerous goods prohibited or restricted for carriage by passengers or in baggage onboard the aircraft as prescribed by the Authorities and published on Our Website and Mobile Application.

9.3.2. Weapons, ammunition, and supporting devices are not accepted unless authorized by the competent authorities. Explosives, explosive materials, flammable substances, or any object that could be used as a weapon or pose a threat shall only be accepted as Checked Baggage in accordance with Our published regulations. Ammunition must be unloaded, safely packed, and stored in an appropriate cartridge box or magazine. All regulations regarding the transport of weapons, ammunition, and supporting tools issued by the airport authorities, ICAO, IATA, and Our Company must be strictly observed.

9.3.3. Passengers shall not include fragile or perishable items (e.g., fresh food, perishables), works of art, cameras, video recorders, money, jewelry, precious metals or stones, computers, electronic devices, negotiable papers, securities, business documents, samples, identification papers, or any other valuable or irreplaceable items in their Checked Baggage.

9.3.4. We shall not be liable for any damage or loss suffered by the Passenger arising from their inclusion of the items specified in Article 9.3 in their baggage, whether or not We had knowledge of such items.

9.4. Right to Refuse Carriage

9.4.1. We shall refuse to carry any baggage containing items specified in Article 9.3 and may refuse further carriage of such baggage upon discovery of these items.

9.4.2. We shall refuse carriage of baggage containing dangerous goods prohibited or restricted by Authorities as published on Our Website and Mobile Application.

9.4.3. For safety and security reasons, We may refuse to transport any baggage or articles, including baggage not owned by the Passenger or baggage partially owned by them. We shall not be liable for any loss or inconvenience resulting from such refusal.

9.4.4. If prior arrangements have not been made, We may refuse to carry the Passenger’s excess baggage on subsequent flights, even if payment for such excess has been made.

9.4.5. We may refuse to accept Checked Baggage if it is not properly packed in suitcases or suitable containers ensuring safe carriage and standard handling.

9.4.6. We and Our agents do not perform through-check of baggage to other airlines with which We have no interline agreement. Passengers connecting to or from flights operated by other airlines must verify whether We have such an interline agreement. If not, Passengers must collect their baggage and recheck it for the next flight. We are not liable for any loss or damage to the Passenger or their baggage on flight sectors not operated by Us.

9.5. Right of Inspection

9.5.1. We have the right to request security inspection of the Passenger and/or their baggage. If the Passenger is absent when requested, We may still inspect the baggage to determine whether it contains prohibited items under Article 9.3. Should the Passenger refuse inspection, We may deny carriage of the Passenger and/or their baggage. We shall not be liable for any loss or damage arising from screening or scanning processes unless due to Our fault.

9.5.2. We shall not be liable for items seized by Authorities in accordance with international or local regulations, even if such items are subsequently retained or destroyed.

9.6. Checked Baggage

9.6.1. We are responsible for the custody of Checked Baggage once accepted and for issuing a Baggage Identification Tag for each item checked.

9.6.2. Each piece of Checked Baggage must bear the Passenger’s name or other personal identification marks.

9.6.3. Checked Baggage will, whenever possible, be carried on the same aircraft as the Passenger unless for safety, security, or operational reasons We decide otherwise. In such cases, the baggage will be transported on a subsequent flight and returned to the Passenger unless customs regulations require the Passenger’s presence for clearance.

9.6.4. The maximum weight per piece of Checked Baggage is 32 kg (70 lb), and the maximum total dimensions are 203 cm. Any baggage exceeding these limits must be repacked into smaller units before acceptance. We will not accept improperly repacked baggage. We are not liable for: (i) damage due to non-compliance with weight or packing requirements, or (ii) refusal to carry overweight baggage.

9.6.5. Baggage exceeding 32 kg (70 lb) or 203 cm in total dimensions shall only be accepted if prior notification is made and We have agreed at the time of reservation.

9.7. Cabin Baggage

9.7.1. Cabin baggage must comply with size and weight restrictions published on Our Website and Mobile Application. If the baggage exceeds such limits or due to safety or stowage capacity concerns, it shall be transported as Checked Baggage.

9.7.2. Items unsuitable for carriage in the cargo hold (e.g., musical instruments) and not meeting the conditions of Article 9.7.1 may be carried in the cabin only with Our prior consent, subject to applicable charges.

9.8. Baggage Delivery

9.8.1. Passengers must collect their baggage promptly upon arrival at the baggage claim area. Unclaimed baggage held beyond three (3) days may incur storage charges. Baggage unclaimed after thirty (30) days may be disposed of without liability. Perishable baggage may be disposed of sooner.

9.8.2. The person entitled to collect baggage shall be the one named on the Ticket and Baggage Tag.

9.8.3. If the Passenger requests baggage release without presenting the Ticket and Baggage Tag, We may deliver the baggage only upon satisfactory proof of ownership, including: Passenger name, flight number, travel date, baggage tag number, and number of baggage pieces.

9.8.4. Acceptance of baggage by the Passenger without immediate complaint constitutes sufficient evidence that the baggage was delivered in good condition and in accordance with the contract of carriage.

9.9. Animals

We accept the carriage of domestic animals (dogs, cats, birds) under the following conditions:

9.9.1. Animals must be properly crated or caged and accompanied by valid veterinary health and vaccination certificates, entry/exit permits, and other required documents of the countries of departure, transit, and arrival. Transport may also be subject to Our other applicable regulations.

9.9.2. For safety reasons, We do not accept the carriage of certain breeds of animals. Information on prohibited species is published on Our Website and Mobile Application.

9.9.3. If accepted as baggage, animals together with their containers and food are not included in the Passenger’s free baggage allowance but are charged as excess baggage as per Article 9.2. Animals must be transported in appropriate containers in the aircraft cargo hold except as provided in Articles 9.9.6 and 9.9.7.

9.9.4. Animals are accepted on the condition that the Passenger assumes full responsibility for them. We are not liable for injury, loss, delay, sickness, or death of animals during transport unless caused by Our fault.

9.9.5. We are not liable if an animal is refused entry or transit through any State, Country, or Territory.

9.9.6. Guide dogs accompanying visually or hearing-impaired Passengers, including their containers and food, are carried free of charge in addition to the free baggage allowance, subject to Our published regulations.

9.9.7. Pets permitted in the passenger cabin are subject to limits on weight, number, and size as per Our regulations and depending on service class and route. Passengers must not remove pets from their containers during flight. If deemed necessary for flight safety or passenger comfort, We may require that the pet be transported in the aircraft hold.