Refund, Cancellation, Changes

Hoàn vé tự nguyện

Dear Passenger, please follow the procedures below:

- During the ticket purchase process on Sun PhuQuoc Airways website/app;

- If available, Passenger logs into the “Booking Management” section on Sun PhuQuoc Airways website to select seat(s) and proceed with payment;

Or contact the Sun PhuQuoc Airways Ticketing Office.

* For bulk ticket purchase, Passenger contacts the ticketing point of purchase for assistance.


2. Special Meals

During the ticket purchase process on the Sun PhuQuoc Airways website:

- After purchasing the ticket, access "Manage Booking" on the Sun PhuQuoc Airways website, go to "Purchase Additional Services" - "Special Services," and select the appropriate meal option;

- Contact the ticket office or Customer Care Center: Phone number 19001599

If you change your flight, please make a new meal selection.

Đổi vé tự nguyện

Parents/guardians of the child may book the service using the following methods:

Method 1: At the Sun PhuQuoc Airways Ticket Office The guardian prepares the following forms and submits them to the ticket office at least 24 hours before the flight departure time:

- Unaccompanied Minor Transportation Form

- Unaccompanied Minor Authorization Form

Method 2: Contact the Customer Service Center at 19001599 (calls within Vietnam) at least 24 hours before the flight departure time.

Method 3: Register online via the Sun PhuQuoc Airways website using the Unaccompanied Minor Service Registration Form at least 36 hours before the flight departure time.

Đổi vé tự nguyện

To book the service, passengers should contact the ticket office of Sun PhuQuoc Airways and note the following lead times:

- At least 3 days prior to departure for domestic flights;

- At least 5 days prior to departure for flights with international segments;

Alternatively, passengers can contact the Customer Service Center at: 19001599

Đổi vé tự nguyện

Dear customers, please proceed as follows:

- Contact the Customer Care Center: Phone number 19001599

- Register using the service request form for pregnant passengers at least 36 hours before the departure time.

Other support?

Support Center in Vietnam
  • <p><strong>24/7</strong></p>
    Working Hours

    24/7

  • <strong>1900 1599</strong>
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    Call center:
    1900 1599
     
  • <strong>19001599@sunphuquocairways.com</strong>
    Support mailbox:
    19001599@sunphuquocairways.com
  • <strong>No. 69B Thuy Khue, Tay Ho Ward, Hanoi City</strong><br />
    Company headquarters:
    No. 69B Thuy Khue, Tay Ho Ward, Hanoi City
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