Refund, Cancellation, Changes
Hoàn vé tự nguyện
a. Complimentary carry-on baggage for infants under 2 years old
Carry-on baggage for children under 2 years old includes 1 piece of luggage not exceeding 3kg (including food and diapers) and 1 foldable stroller/crib that fits in the overhead bin. If there is no available space in the overhead bin, the stroller/crib will be transported as checked baggage (free of charge).
b. Complimentary carry-on baggage for passengers aged 2 and above: According to the fare conditions of the purchased ticket.
Hoàn vé tự nguyện
If your checked baggage exceeds the free baggage allowance, you can purchase additional checked baggage through the Sun PhuQuoc Airways website.
You can purchase additional baggage using the following methods:
- Pre-purchase baggage at Sun PhuQuoc Airways ticket offices or authorized agents;
- During the ticket purchase process on the Sun PhuQuoc Airways website/app;
- After ticket issuance, passengers can pre-purchase baggage by going to “Manage Booking” - “Add-on Services” - “Purchase Additional Baggage”.
a. Regarding weight:
- Business Class: 32kg/70lb
- Economy Class: 23kg/50lb
b. Regarding dimensions: the total linear dimensions (length + width + height) must not exceed 158cm/62in.
If any piece of baggage exceeds the above standards, passengers will be required to repack the baggage and pay the applicable baggage fees at the airport, or the baggage may be required to be shipped as cargo.
Đổi vé tự nguyện
Dear passenger purchasing air tickets at the airport, self check-in (kiosk check-in) and airport counters (applied for some airports).
Đổi vé tự nguyện
We regret that passengers have experienced issues with baggage. We will make every effort to provide assistance and locate the baggage as soon as possible.
Passengers may contact the Customer Care Center at: 19001599
* For tickets purchased at ticket offices or through agents, passengers should contact the point of purchase for assistance.
Đổi vé tự nguyện
Passengers may contact the Sun PhuQuoc Airways branch to book services at least 24 hours before the scheduled departure time.
or the Customer Care Center at: 19001599.
Đổi vé tự nguyện
Dear passengers:
+ Contact Sun PhuQuoc Airways ticketing office
+ Or contact Customer Care Center: Phone number 19001599
+ Or send an email to 19001599@sunphuquocairways.com
To book services at least 24 hours before departure. To transport items on a Sun PhuQuoc Airways flight, tools must be properly packed and cannot have sharp edges.
Other support?
Support Center in Vietnam
Working Hours:24/7
Call center:1900 1599
Support mailbox:19001599@sunphuquocairways.com
Company headquarters:No. 69B Thuy Khue, Tay Ho Ward, Hanoi City
Support Center
Do not hesitate to contact us if you have any questions that need to be resolved.
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