1. Services for passengers using a wheelchair (WCH)

• Passengers requiring wheelchair assistance on the ramp (WCHR) are able to move independently on and off the aircraft and within the aircraft cabin.
• Passengers requiring wheelchair assistance to board or disembark the aircraft (WCHS) are unable to move independently on and off the aircraft but can move independently within the aircraft cabin.
• Passengers requiring wheelchair assistance on the aircraft (WCHC) are unable to move independently in any location.
• Passengers must book wheelchair assistance at least 24 hours prior to the scheduled departure time and bookings are accepted only via the Ticketing Office or Call Center.
• Passengers with reduced mobility may bring crutches, folding wheelchairs, walking sticks, etc., provided they meet the hand luggage/cabin baggage standards of Sun PhuQuoc Airways and lithium battery regulations.
• Sun PhuQuoc Airways does not accept WCHC passengers requesting the use of wheelchairs inside the cabin.

2. Services for visually impaired passengers (BLND)

• This service is for passengers who are partially or completely visually impaired and require special assistance on board.
• Visually impaired passengers are not accepted to travel with children or infants.
• Visually impaired passengers traveling without an escort must book BLND service at least 24 hours prior to the scheduled departure time, and bookings are accepted only via the Ticketing Office or Call Center.
• Only visually impaired passengers who can move independently, eat, and care for themselves during the flight are accepted.

3. Services for hearing impaired passengers (DEAF)

• This service is for passengers who are partially or completely hearing impaired and require special assistance.
• Passengers must book the service at least 24 hours prior to the scheduled departure time, and bookings are accepted only via the Ticketing Office or Call Center.
• Only hearing impaired passengers who can move independently, eat, and care for themselves during the flight are accepted.

1. Sun PhuQuoc Airways does not require medical clearance for passengers with reduced mobility who only require assistance boarding and disembarking the aircraft.

However, passengers must provide medical clearance if there are any health conditions as follows:

• LEGL (Left leg cast): Passengers with the entire left leg or knee in a cast.
• LEGR (Right leg cast): Passengers with the entire right leg or knee in a cast.
• LEGB (Both legs in cast): Passengers with both legs or knees in a cast.
• Passengers with contagious or infectious diseases that pose a safety risk to themselves and other passengers on board.
• Passengers whose physical, medical, or behavioral condition may pose danger or cause inconvenience to other passengers.
• Passengers with conditions that may compromise safety or on-time operations, including potential flight diversions or emergency landings.
• Passengers with terminal illnesses.
• Passengers with reduced or lost self-care abilities who require special assistance.
• Passengers with health conditions that may adversely affect the flight.
• Passengers with allergies that may pose serious life-threatening risks.
• Passengers undergoing medical care that is not critical but whose condition could deteriorate during the flight.
• Passengers who have abnormal behaviors or cognitive impairments due to medical treatment or disabilities that may compromise safety or disrupt flight operations.
• Passengers who have recently required emergency care at the airport or onboard, leading to potential flight delays, route changes, or emergency landings but still wish to continue their journey on a Sun PhuQuoc Airways flight.

2. Medical clearance must be issued no more than 7 days prior to the scheduled departure.

3. Medical clearance must include the following information:

• Passenger information: Name, age, gender.
• Doctor information: Name, address, phone number, place of practice.
• Medical diagnosis of the passenger's health condition.
• Predicted health status of the passenger if undertaking the scheduled flight.
• Whether the passenger's condition may affect other passengers.
• Date of medical assessment.
• Doctor's signature confirming the assessment.

• Aged 18 years or older on the day of the flight departure.
• In normal health, able to understand instructions from the cabin crew to assist if needed.
• Physically and mentally capable of assisting passengers with reduced mobility to evacuate in case of an emergency.
• Traveling on the same flight, date, route, and service class as the passenger requiring assistance.
• Not traveling with children or infants and not booking other Special Services except for Special Meal Service.
• At some airports where wheelchair lift service for WCH passengers is unavailable, ground staff will coordinate with the accompanying person to guide and assist the passenger on and off the aircraft.

Sun PhuQuoc Airways reserves the right to refuse transport of passengers with reduced mobility at the airport, including those who have pre-booked services, if the passenger is found to have any of the following conditions:

• Passengers with severe physical disabilities where movement could lead to complications or death, potentially causing flight diversion.
• Passengers requiring a doctor/nurse/medical staff or personal care throughout the flight but do not have an appropriate accompanying person acting as a caregiver or assistant.
• Passengers whose health condition may pose a direct threat to the health or safety of other passengers, their property, or the flight crew.
• Passengers who refuse to comply with the transport conditions of Sun PhuQuoc Airways.
• Passengers who refuse to disclose information about their medical condition to authorized medical services.
• Passengers with contagious diseases who are in the infectious period (or do not have medical clearance).

Passengers with reduced mobility may book an Escort Cabin Crew Service if they do not have an accompanying person.

• The Escort Cabin Crew Service must be booked at least 3 days in advance for domestic flights and 5 days in advance for international flights.
• Service can only be booked through the Sun PhuQuoc Airways Ticketing Office or Call Center 19001599.