Before Flight

Baggage

Yes, passengers may bring cooked food on board if it is properly packed and does not have a strong odor. Please note that liquids, sauces, or soups must comply with aviation security regulations (containers no larger than 100ml and placed in a transparent plastic bag). To ensure comfort for all passengers, it is recommended to bring light, easy-to-store, and easy-to-consume food items on the flight.

Yes, passengers traveling with infants may bring milk, powdered milk, and baby food on board. These items are not subject to the usual liquid restrictions, but they may need to be presented separately during security screening. For convenience, please pack them carefully and prepare them for easy use throughout the flight.

Passengers may carry the above items in their checked baggage.

Currently, for domestic-to-domestic connecting itineraries with a transfer point in Hanoi or Phu Quoc, checked baggage will be transferred to your final destination in accordance with the airline's policy. For connecting flights via other airports or international connecting itineraries, checked baggage will only be checked through to the transfer airport. You will need to collect your baggage and complete check-in procedures for your next flight.

Please check the information on your Baggage Tag during check-in and contact a Sun PhuQuoc Airways representative at the airport if you need assistance during your connection.

Excess baggage is any checked baggage that exceeds the complimentary baggage allowance included with your ticket. Excess baggage charges are calculated based on the weight exceeding your ticket's free baggage allowance.

You can purchase additional baggage before your flight through Manage Booking on the Sun PhuQuoc Airways website/app or via the airline's official sales channels to better prepare for your journey.

If you have excess baggage, please present it at the check-in counter within the check-in time specified by Sun PhuQuoc Airways.

Customer Service Center

  • <strong>1900 1599</strong>
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    Sun PhuQuoc Airways call center1900 1599
     
  • <strong><span>1900 1969</span></strong>
    Sun Signature call center:
    1900 1969
  • <strong>19001599@sunphuquocairways.com</strong>
    Email:
    19001599@sunphuquocairways.com
  • <p><strong>24/7</strong></p>
    Working Time:

    24/7

  • <strong>No. 69B Thuy Khue, Tay Ho Ward, Hanoi City</strong><br />
    Headquarter:
    No. 69B Thuy Khue, Tay Ho Ward, Hanoi City
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