Korea

Applies to flights operated by Sun PhuQuoc Airways (airline code 9G) departing from the Republic of Korea (South Korea), or otherwise subject to the laws and regulations of the Republic of Korea, on or after the Effective Date stated above.

Sun PhuQuoc Airways is committed to complying with all applicable passenger rights protection regulations issued by the competent authorities in the countries where its flights are operated. We continuously strive to implement appropriate support measures to minimize inconvenience to passengers and safeguard their rights throughout the handling of any flight disruption.

For flights operated by Sun PhuQuoc Airways departing from the Republic of Korea (South Korea), or in other circumstances subject to the laws and regulations of the Republic of Korea, passenger rights in the event of flight disruptions shall be governed by the applicable Korean regulations, including:

- Standards for Protection of Air Transport Users (항공교통이용자 보호기준) issued by the Ministry of Land, Infrastructure and Transport (MOLIT);

- Consumer Dispute Resolution Standards (소비자분쟁해결기준) issued by the Korea Fair Trade Commission (KFTC).

Applicable situations include, but are not limited to:

- Denied boarding due to overbooking;

- Flight cancellations;

- Flight delays;

- Involuntary downgrading to a lower class of service than that purchased by the passenger;

- Disputes arising from the performance of the air carriage contract;

- Other circumstances falling within the scope of Korean laws and regulations governing the protection of air transport users and consumers.

Depending on the specific circumstances and eligibility criteria under applicable Korean regulations, passengers may be entitled to receive assistance and/or benefits including:

- Re-accommodation on an alternative flight;

- Ticket refund in accordance with applicable regulations;

- Meals, refreshments, and accommodation where required;

- Compensation or reimbursement as provided under applicable regulations;

- Partial reimbursement of the ticket fare in the event of involuntary downgrading;

- Access to complaint handling and dispute resolution mechanisms available under Korean consumer and air passenger protection frameworks.

The above rights and entitlements may not apply, or may be limited, in cases of force majeure or circumstances beyond the reasonable control of the airline, including but not limited to adverse weather conditions, natural disasters, safety-related emergencies, air traffic control restrictions, security risks, or other extraordinary circumstances as provided under applicable Korean regulations.

Passengers may refer to the full text of the relevant Korean regulations through the following official sources:

1. Standards for Protection of Air Transport Users (항공교통이용자 보호기준) issued by the Ministry of Land, Infrastructure and Transport (MOLIT). (Effective from 27/09/2024)

2. Consumer Dispute Resolution Standards (소비자분쟁해결기준) issued by the Korea Fair Trade Commission (KFTC). (Effective from 18/12/2025)

Links:

1. Administrative Rules > Air Traffic User Protection Standards | National Law Information Center

2. Administrative Rules > Consumer Dispute Resolution Standards | National Law Information Center

The information provided on this minisite is intended solely as a summary reference to assist passengers in understanding their rights under applicable regulations. In the event of any discrepancy, inconsistency, or difference in interpretation between the information on this minisite and the applicable laws or official publications issued by the competent authority, the applicable laws and/or the official publication of the competent authority shall prevail.

ICN baggage-related inquiries:
icn.ll@swissport.com.