Article 3. Ticket

3.1. The ticket is evidence of the conclusion of the Contract of Carriage. The information on the ticket includes, but is not limited to, the following:

a) Departure point and destination.

b) Agreed stopover points.

The absence of any of the above information does not affect the legal validity of the Contract of Carriage.

3.1.1. We will only carry a Passenger when: the Passenger has a confirmed seat on the flight and holds a valid ticket for carriage, in which the corresponding electronic flight coupon for that sector has not been used; and the Passenger’s name on the ticket matches the name on the Passenger Name Record (PNR) and the identity document presented at check-in. The Passenger may be required to present the Itinerary Receipt (printed or electronic) to our check-in or ground staff at the airport upon request.

3.1.2. Passengers are not permitted to transfer their ticket to another person.

3.1.3. Tickets sold at discounted fares may not be partially or fully refundable, except as provided in Section 3.1.4 or otherwise required by law.

3.1.4. If a Passenger holds a ticket as described in Section 3.1.3, has not used it, and is unable to undertake the journey and provides supporting evidence, we will consider a refund, notwithstanding the non-refundable condition under Article 11, after deducting applicable fees.

3.1.5. A ticket always remains the property of the issuing airline.

3.1.6. Ticket requirements

Passengers will only be carried if they hold a valid ticket issued correctly in their name, and the booking class, date, and flight shown on the electronic coupon match those in the Passenger Name Record.

If there is any discrepancy between the ticket, electronic coupon, and booking record, the Passenger may be denied carriage, or may be accepted only upon payment of additional service charges and applicable surcharges under the fare conditions.

If the Passenger cannot present the Itinerary Receipt (printed or electronic), we may retrieve the electronic ticket information from the Passenger’s booking in our system, provided the Passenger can prove with appropriate identification that the ticket belongs to them and is valid.

3.2. Validity of Tickets and EMDs

3.2.1. Unless otherwise stated on the ticket, in these Conditions of Carriage, or in fare conditions, a ticket is valid:

a) One year from the date of issuance if completely unused; or

b) One year from the date of the first flight if partially used, provided that such travel occurs within one year from the ticket issuance date.

c) Unless otherwise specified by us, an EMD is valid for one year from the date of issuance.

3.2.2. If a Passenger cannot travel within the validity period of the ticket because, at the time of requesting a reservation, we are unable to confirm a seat (except in cases caused by the Passenger), the ticket validity may be extended or a refund may be granted in accordance with Article 11.

3.2.3. If, after commencing the first sector, the Passenger is unable to continue the journey within the ticket validity period due to medical reasons, we may extend the ticket validity until the Passenger is fit to travel or until the first available flight after recovery, subject to seat availability in the originally purchased booking class. Medical reasons must be certified by a competent medical authority. Where the itinerary includes stopovers, validity may be extended for up to three months from the date stated in the medical certificate. Extensions may also apply to accompanying family members upon request.

3.2.4. In the event of a Passenger’s death on our flight, tickets of accompanying passengers may be modified with waived restrictions and extended validity. If a family member dies after travel has commenced, ticket validity for the Passenger and accompanying family members may be adjusted upon proof of relationship. Such changes require a valid death certificate and may not exceed 45 days from the date of death.

3.3. Sequence of flight sectors on the ticket

3.3.1. The fare paid is based on the entire itinerary from origin to final destination and is valid only if the sectors are used in the sequence shown on the ticket. If coupons are not used in the correct order, the ticket may lose its validity in most cases. The Passenger should contact our designated agent or us for refunds of unused sectors in accordance with applicable conditions.

3.3.2. If a Passenger wishes to change any sector, they must contact our designated agent or us in advance. The fare will be recalculated based on the fare applicable at the time of request (for unused tickets) or the original fare (for partially used tickets). The Passenger may need to pay any fare difference or surcharges. Alternatively, they may retain the original itinerary.

If changes are required due to Force Majeure, we will make reasonable efforts to transport the Passenger to the next stop or final destination. Fare recalculation will apply, and the Passenger may be required to pay any difference. If travel cannot continue, we will refund the unused portion without cancellation fees.

3.3.3. If a Passenger uses flight sectors out of sequence without prior approval, we may apply a new fare based on the actual itinerary, and the Passenger must pay any fare difference.

3.3.4. Some fare changes may result in price differences depending on date, flight, or class changes. Many fares are valid only for the specific flight/date shown and may be non-changeable or subject to additional fees.

3.3.5. Passengers will be accepted for carriage in the booked class, date, and flight. If no specific reservation is shown on the original ticket, booking is subject to fare rules and seat availability.

3.3.6. Failure to use flight sectors in sequence without prior notice may result in cancellation of subsequent sectors. The Passenger must contact us to revalidate bookings or request refunds under fare conditions.

3.4. Our name and address

Our name may be abbreviated as airline code "9G" on the ticket.

Registered address: 69B Thuy Khue, Tay Ho, Hanoi, Vietnam.