Article 10. Flight schedule and schedule change

10.1. Flight schedule

10.1.1. The flight schedules shown in timetables are subject to change between the date of publication and the actual departure date of the Passenger. We do not guarantee flight schedules, and the schedule does not form part of the contract of carriage between the Passenger and us.

10.1.2. Before we accept a Passenger’s booking, we or our designated Agents will inform the Passenger of the applicable flight schedule at that time, and such information will be shown on the Passenger’s Ticket. When necessary, we may change the flight schedule after ticket issuance and/or cancel, terminate, reroute, divert, delay any flight, or change aircraft or stopovers, if reasonably required due to circumstances beyond our control and for safety or commercial reasons. If the Passenger has provided contact details, we will, within our responsibility, notify the Passenger of any schedule changes.

After the Passenger has purchased a Ticket, if we change the flight schedule, we are responsible for:

a) Notifying the Passenger;

b) Providing a refund or rebooking/re-routing to a suitable itinerary or flight time within 72 hours of the original departure time upon the Passenger’s request.

10.2. Flight delays, delays with passengers on board, cancellations, schedule changes, and denied boarding.

10.2.1. We shall take all necessary measures to avoid delays in the carriage of Passengers and their Baggage. When implementing such measures and to avoid flight cancellation, we may, where necessary, arrange for transportation by a different aircraft or another carrier.

10.2.2. In the event of flight delay, delay with passengers on board, cancellation, schedule change, or denied boarding, within the limits and conditions prescribed by the competent authorities, we will apply options chosen by the Passenger, including:

a) Providing timely and adequate information to the Passenger through appropriate means; providing meals and beverages; arranging suitable accommodation in accordance with passenger service quality regulations at airports issued by the competent authorities;

b) Re-routing the Passenger to a suitable itinerary or rebooking on another flight: for delays of 02 hours or more, within our service capacity, we will re-route the Passenger to the final destination, waiving restrictions on rebooking or transfer fees and any related surcharges (if applicable);

c) Providing advance non-refundable compensation to the Passenger in accordance with competent authority regulations (if applicable) in cases caused by our fault;

d) Refund the ticket or the unused portion of the ticket in cases of flight cancellation, delay, schedule change of 04 hours or more, denied boarding, or as otherwise required by competent authorities. Other obligations as prescribed by competent authorities (if any) shall also apply.

10.2.3. In cases where the delay or cancellation is not caused by us, we are exempt from the obligations specified in Articles 10.2.2(b), 10.2.2(c), and 10.2.2(d) of these Conditions of Carriage. However, we will make reasonable efforts to assist passengers as much as possible under the circumstances.