3.1. The Ticket constitutes evidence of the conclusion of a Contract of Carriage.

3.1.1. We will carry only those Passengers who possess a valid Ticket bearing their correct name, and the Passenger must present valid identification upon request.

3.1.2. The Passenger shall not transfer their Ticket to another person.

3.1.3. Tickets sold at reduced fares may not be refundable in whole or in part, except as provided in Article 3.1.4 or where otherwise required by applicable law.

3.1.4. If a Passenger holding a Ticket as described in Article 3.1.3 has not used any portion of the Ticket and is unable to commence travel due to Force Majeure, We shall consider refunding the Ticket, notwithstanding any “non-refundable” condition stipulated in Article 11, after deducting applicable service charges, provided that the Passenger is able to furnish satisfactory proof of such Force Majeure circumstances.

3.1.5. The Ticket shall at all times remain the property of the Airline that issued it.

3.1.6. Ticket Requirements  

A Passenger shall only be entitled to transportation on a flight upon presenting valid identification and a Ticket that is valid, unaltered, undamaged, not mutilated, counterfeit, or otherwise tampered with, and issued by Us or

Our Authorized Agent, and correctly issued in the name of the Passenger.

3.2. Ticket Validity

3.2.1. Unless otherwise specified on the Ticket, in these Conditions of Carriage, or in the applicable fare conditions (which may limit the validity period of the Ticket and shall be indicated on the Ticket), the Ticket shall be valid for:

3.2.1.1. one year from the date of issue; or

3.2.1.2. one year from the date of the first flight indicated on the Ticket, provided that the Ticket has been partially used and such departure occurs within one year from the date of issue.

3.2.2. If the Passenger is unable to commence travel within the validity period of the Ticket because We are unable to confirm a reservation at the time the Passenger requests it (and the Passenger is not at fault), the validity of the Ticket will be extended, or the Passenger may request a refund in accordance with Article 11.

3.2.3. If, after commencing the first sector, the Passenger is unable to continue travel within the validity period of the Ticket due to illness, We may extend the validity until the Passenger is fit to travel or until the first available flight after the Passenger’s recovery, from the point where the journey was interrupted, subject to seat availability in the class originally paid for. Such illness must be certified by an authorized medical authority. If the Ticket includes one or more stopovers, the validity may be extended for no more than three months from the date stated in the medical certificate. In this case, We may also extend the validity of the Tickets of accompanying family members upon request.

3.2.4. In the event of a Passenger’s death during Our flight, the Tickets of accompanying Passengers may be amended to waive restrictions and extend validity. In the event of the death of an immediate family member of a Passenger after travel has commenced, the validity of the Passenger’s Ticket and that of accompanying family members may be modified accordingly.

Such modifications shall be made upon receipt of a valid death certificate, and the extension of validity shall not exceed forty-five (45) days from the date of death.

3.3. Sequence of Flight Coupons on the Ticket

3.3.1. The Ticket purchased by the Passenger is valid for carriage as indicated on the Ticket, from the point of origin through the agreed Stopovers to the final destination. The fare paid by the Passenger is based on the applicable Service Fare for the journey shown on the Ticket, the specific fare type, and the associated fare conditions published on Our Website and Mobile Application, at Our Branch Offices,

or notified through Our Customer Service Hotline. This forms an essential part of Our Contract of Carriage with the Passenger. The Ticket will not be accepted and shall become invalid if the flight segments shown on the Ticket are not used in the sequence indicated.

3.3.2. If the Passenger wishes to change any aspect of the carriage, the Passenger must contact Us in advance. The applicable fare for the new journey will be recalculated, and the Passenger may choose either to accept the new fare or maintain the original carriage as ticketed. If the Passenger needs to change travel due to Force Majeure, the Passenger must contact Us as soon as possible, and We will make reasonable efforts to carry the Passenger to the next Stopover or the final destination without recalculating the fare.

3.3.3. If the Passenger fails to use the flight segments in the correct order as shown on the Ticket without Our prior consent, We will apply a new fare (if applicable) effective at the time of the change, with corresponding fare conditions applicable to the actual new journey. The Passenger shall be responsible for paying any difference between the fare originally paid and the total applicable fare for the revised itinerary. 

3.3.4. Passengers should note that some changes may not result in a fare difference, while other changes — such as flight date, flight number, service class, or routing — may lead to an increased fare. Many fares are valid only for the dates and flights indicated on the Ticket and may not be changed, or may only be changed upon payment of applicable change fees and/or fare differences as specified. The Passenger may contact Us or the issuing Agent to be informed of the additional amount payable for such changes.

3.3.5. The Passenger shall be accepted for carriage in the service class, on the date, and on the flight for which a reservation has been made. When a Ticket has been issued without a confirmed reservation, space may be booked later subject to Our applicable fare conditions and seat availability on the requested flight.

3.3.6. The Passenger should note that if they fail to appear for any flight without prior notice, We may cancel the reservation for their return or onward flights. However, if the Passenger informs Us in advance, We will not cancel the reservation for such flights.

3.4. Our Name and Address on the Ticket
Our name may be abbreviated on the Ticket. Our address shall be deemed to be the city or airport of departure indicated on the first flight segment of the Ticket.