7.1. Passengers must be present at the check-in counter and boarding gate at the specified times to complete all required formalities before the aircraft’s departure. We reserve the right to cancel a Passenger’s reservation if the Passenger fails to comply with the latest check-in deadline. Passengers are responsible for being aware of the check-in time requirements.

Check-in counter opening time:

• Domestic flights within Vietnam: 02 hours before the scheduled departure time.
• International flights: 03 hours before the scheduled departure time.

Check-in counter closing time (end of passenger acceptance):

• Domestic flights within Vietnam: 40 minutes before the scheduled departure time.
• International flights: 50 minutes before the scheduled departure time.

Check-in counter opening and closing times may vary depending on the airport and specific flight and will be publicly announced on Our Website, Mobile Application, or informed to Passengers at the time of Ticket purchase.

7.2. Passengers must be present at the boarding gate no later than the time stated on their Boarding Pass. We reserve the right to deny boarding if the Passenger is not present at the boarding gate by the gate closing time.

7.3. If the Passenger fails to comply with the above provisions, fails to present the required travel documents as stipulated in Article 14.2, or is not ready for travel, We reserve the right to cancel the Passenger’s reservation.

7.4. Self check-in: Depending on operational conditions, We may provide self check-in facilities. Specific conditions and instructions for using this facility are published on Our Website and Mobile Application and may be subject to change from time to time without prior notice.

7.5. We shall not be liable for any damages or expenses arising from the Passenger’s failure to comply with the provisions of this Article 7.