Before Flight
Baggage
Yes, passengers may bring cooked food on board if it is properly packed and does not have a strong odor. Please note that liquids, sauces, or soups must comply with aviation security regulations (containers no larger than 100ml and placed in a transparent plastic bag). To ensure comfort for all passengers, it is recommended to bring light, easy-to-store, and easy-to-consume food items on the flight.
Yes, passengers traveling with infants may bring milk, powdered milk, and baby food on board. These items are not subject to the usual liquid restrictions, but they may need to be presented separately during security screening. For convenience, please pack them carefully and prepare them for easy use throughout the flight.
Passengers may carry the above items in their checked baggage.
Checkin
Cases not eligible for online check-in:
- Passengers requiring special services (excluding special meal requests)
- Passengers denied boarding or deported
- Passengers traveling with infants under 2 years old
- Pregnant passengers
- Passengers requiring medical assistance (wheelchair service)
- Passengers who have purchased additional services but have not completed payment
- Passengers with booking references on the standby list
Cases that use online check-in but must collect a boarding pass at the check-in counter:
- Children aged 2 to 12 years
- Passengers whose names match the restricted flight list
Other support?
Support Center in Vietnam
Call center: 1900 1599
Support mailbox:19001599@sunphuquocairways.com
Working Hours:24/7
Headquarters:No. 69B Thuy Khue, Tay Ho Ward, Hanoi City
Support Center
Do not hesitate to contact us if you have any questions that need to be resolved.
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