After Flight

After landing, please proceed to the baggage claim area in the arrivals terminal and check the flight information screens to locate the correct baggage carousel. Before leaving the airport, please verify your Baggage Tag to ensure you have collected the correct baggage.
If you cannot find your baggage or if it is damaged or lost, please contact the Lost & Found Baggage Counter or the Sun PhuQuoc Airways Ground Services Center at the arrival airport immediately for assistance and to file a report. For more information, please refer to the Baggage Tracing Guide.

Passengers can still purchase additional checked baggage after completing online check-in. Simply go to Manage Booking → Purchase Ancillary Services → Prepaid Baggage to add baggage, no later than 3 hours before your flight's scheduled departure time.

If your baggage is damaged, please contact a Sun PhuQuoc Airways representative at the Lost Baggage counter or the Ground Services Center at the arrival airport immediately to file a Property Irregularity Report (PIR).

You must submit a written compensation claim within 7 days from the date you receive your baggage. Please keep your Baggage Tag, boarding pass, and photos of the damage to support the claim process.

For contact information at each airport, please visit: Baggage Tracing.