Excess baggage

Any baggage exceeding the free baggage allowance shown on the passenger ticket is considered excess baggage. Excess baggage fees are calculated based on the remaining weight of the baggage after deducting the free baggage allowance. This baggage is also referred to as chargeable baggage.

Passengers with excess baggage must present it at the check-in counter NO later than 50 minutes before departure.

Any baggage exceeding the standard free baggage allowance indicated on the passenger’s ticket is considered excess baggage. Excess baggage fees are calculated based on the weight of the baggage exceeding the free allowance. This baggage is also referred to as chargeable baggage.

Passengers can upgrade the weight of their checked baggage through various flexible packages. Please refer to the fee table below.

I. Pre-purchased baggage

Purchase time

At least 3 hours before flight

Baggage type

  • Small bag: 10kg
  • Standard bag: 23kg

Dimensions

Total 3 dimensions must not exceed 158cm

Price (including VAT)

  • Small bag 10 kg: 150,000 VND
  • Standard bag 23 kg: 300,000 VND

II. Airport baggage fees

Purchase time

From 3 hours before departure until prior to flight closure

Criteria

  • Standard additional baggage (≤ 23kg, ≤ 158cm) refers to baggage added at the airport that weighs no more than 23kg and has total dimensions not exceeding 158cm.
  • Fee for overweight (10 – 23kg) applies when a passenger has pre-purchased a 10kg baggage allowance but brings baggage weighing between 10 – 23 kg (standard size ≤ 158cm).
  • Fee for exceeding standard size (158 – 203 cm) and/ or weight (23 – 32 kg) applies to baggage that exceeds the standard free or pre-paid allowance in terms of size and/ or weight (dimensions between 158 – 203 cm and/ or weight between 23 – 32 kg).

Price (including VAT)

  • Standard additional baggage: 600,000 VND
  • Fee for overweight: 450,000 VND
  • Fee for exceeding standard size and/ or weight 800,000 VND

Notice

  • No limit on the number of additional baggage items; depends on the situation of the airport at the time. 
  • If a passenger has already purchased a 10kg baggage allowance but brings baggage exceeding the standard size/ weight (23–32kg, 158–203cm), the fee will be the sum of the fee for overweight (10–23kg) and the fee for exceeding standard size/ weight.
  • If a passenger adds baggage at the airport that exceeds standard size/ weight, the fee will be the sum of the standard additional baggage fee and the fee for exceeding standard size/ weight.

Passengers with excess baggage must present it at the check-in counter NO later than:

1) 60 minutes before international flights

2) 50 minutes before domestic flights

Other support?

Support Center in Vietnam
  • <strong>1900 1599</strong>
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    Call center1900 1599
     
  • <strong>19001599@sunphuquocairways.com</strong>
    Support mailbox:
    19001599@sunphuquocairways.com
  • <p><strong>24/7</strong></p>
    Working Hours:

    24/7

  • <strong>No. 69B Thuy Khue, Tay Ho Ward, Hanoi City</strong><br />
    Headquarters:
    No. 69B Thuy Khue, Tay Ho Ward, Hanoi City
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