Excess baggage
Any baggage exceeding the free baggage allowance shown on the passenger ticket is considered excess baggage. Excess baggage fees are calculated based on the remaining weight of the baggage after deducting the free baggage allowance. This baggage is also referred to as chargeable baggage.
Any baggage exceeding the standard free baggage allowance indicated on the passenger’s ticket is considered excess baggage. Excess baggage fees are calculated based on the weight of the baggage exceeding the free allowance. This baggage is also referred to as chargeable baggage.
Passengers can upgrade the weight of their checked baggage through various flexible packages. Please refer to the fee table below.
I. Pre-purchased baggage
| Route | Vietnam domestic | To / from Northeast Asia, China and India | To / from Southeast Asia and Hong Kong |
| Purchase time |
At least 3 hours before departure |
At least 5 hours before departure | At least 5 hours before departure |
| Baggage type |
Small package: 10kg Standard package: 23kg |
Standard package: 23kg | Standard package: 23kg |
| Size |
Total dimensions of three sides must not exceed 158cm |
Total dimensions of three sides must not exceed 158cm | Total dimensions of three sides must not exceed 158cm |
| Price (excluding VAT) |
Small package 10kg: 140,000 VND Standard package 23kg: 280,000 VND |
Standard package 23kg: 2,080,000 VND | Standard package 23kg: 1,450,000 VND |
II. Airport baggage fees
| Route | Vietnam domestic | To / from Northeast Asia, China and India | To / from Southeast Asia and Hong Kong |
| Purchase time |
Within 3 hours before departure |
Within 5 hours before departure | Within 5 hours before departure |
| Baggage category & Price (excluding VAT) |
Standard additional baggage (≤ 23kg, ≤ 158cm): 555,000 VND Overweight fee (10 – 23 kg): 415,000 VND Oversize fee (158 – 203 cm) and/or overweight (23 – 32 kg): 740,000 VND |
Standard additional baggage (≤ 23kg, ≤ 158cm): 3,900,000 VND Oversize fee (158 – 203 cm) and/or overweight (23 – 32 kg): 2,860,000 VND |
Standard additional baggage (≤ 23kg, ≤ 158cm): 2,100,000 VND Oversize fee (158 – 203 cm) and/or overweight (23 – 32 kg): 1,700,000 VND |
| Baggage purchase limit |
No limit, depending on the actual baggage situation at the airport |
No limit, depending on the actual baggage situation at the airport | No limit, depending on the actual baggage situation at the airport |
Passengers with excess baggage must present their baggage at the check-in counter by the following deadlines:
- Domestic flights: No later than 40 minutes before departure.
- International flights: No later than 50 minutes before departure.
Exceptions:
- At ICN airport: No later than 1 hour before departure.
- At HKG airport:
+ Check-in counters at the Main Terminal: No later than 1 hour before departure.
+ Check-in counters at the Skypier Terminal: No later than 110 minutes before departure.
Customer Service Center
Sun PhuQuoc Airways call center: 1900 1599
Sun Signature call center:1900 1969
Email:19001599@sunphuquocairways.com
Working Time:24/7
Headquarter:No. 69B Thuy Khue, Tay Ho Ward, Hanoi City
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