Upstream Check-in Service at Hong Kong
Upstream Check-in (UCI) allows passengers travelling from Mainland China or Macao to Vietnam via Hong Kong International Airport (HKIA) to complete their flight check-in before arriving at the airport.
Passengers can check in, drop off their checked baggage, and obtain their boarding pass at designated departure points (ferry terminals or coach stations) across the Greater Bay Area, including Macao and selected locations in Mainland China, before travelling to Hong Kong International Airport (HKIA).
After completing the check-in process, passengers will travel by ferry or cross-boundary coach to the SkyPier Terminal at HKIA and proceed directly to their departure gate without the need to check in or drop off their baggage again. This service helps save time, simplifies the transfer process, and provides a more convenient and seamless travel experience.
Passengers travelling by ferry:
- Dongguan Humen
- Guangzhou Nansha
- Guangzhou Pazhou
- Macao Maritime Ferry Terminal
- Shenzhen Fuyong
- Shenzhen Shekou
- Zhongshan
Passengers travelling by cross-boundary coach:
- Hong Kong–Zhuhai–Macao Bridge Macao Port
- Hong Kong–Zhuhai–Macao Bridge Zhuhai Port
1. Passenger flow for Non-Upstream Check-in

2. Passenger flow for Upstream Check-in

3. Required Travel Documents
Passengers using the Upstream Check-in (UCI) service from Macao or Mainland China to Hong Kong International Airport (HKIA) for their onward Sun PhuQuoc Airways flight are required to present the following documents at the designated ferry terminal or coach station check-in counter:
- A valid ferry ticket or cross-boundary coach ticket.
- A valid air ticket with a confirmed booking on a Sun PhuQuoc Airways flight departing on the same day.
- A valid passport and any required visa(s) for entry into the final destination or the next destination.
- Passengers using the Upstream Check-in service at ferry terminals or coach stations in Mainland China or Macao are advised to arrive at the designated check-in counter at least 60 minutes before the scheduled ferry or coach departure time.
- Minimum Connecting Time (MCT), calculated from the scheduled arrival time of the ferry or coach at SkyPier Terminal to the scheduled departure time of the flight:
- UCI passengers: 80 minutes
- Non-UCI passengers, or passengers who need to pay excess baggage charges or check in oversized baggage at SkyPier Terminal: 110 minutes
- Please note: The Sun PhuQuoc Airways check-in counter at SkyPier Terminal closes 110 minutes before the scheduled flight departure time.
- Passengers are advised to select a ferry or coach service that arrives at SkyPier Terminal with sufficient time to meet the applicable minimum connecting time.
- The following services are not available at Upstream Check-in (UCI) counters. Passengers requiring these services should contact the Sun PhuQuoc Airways check-in counter at SkyPier Terminal:
- Business Lounge Pass issuance.
- Wheelchair assistance (WCH).
- Excess baggage payment: Passengers should pay the applicable excess baggage charges at the Sun PhuQuoc Airways check-in counter at SkyPier Terminal.
- Oversized baggage: Passengers are required to collect their oversized baggage at SkyPier Terminal and complete the baggage check-in process at the Sun PhuQuoc Airways check-in counter.
- The following services are only available at the Sun PhuQuoc Airways check-in counters in Terminal 1 of Hong Kong International Airport and are not available at either the UCI counters or the SkyPier Terminal check-in counter:
- Unaccompanied Minor (UM) service.
- Last-minute ticket purchase and extra seat purchase.
For more information about the Upstream Check-in (UCI) service, including ferry and cross-boundary coach schedules and ticket bookings, please visit:
Ferry services:
https://www.hongkongairport.com/en/transport/mainland-connection/ferry-transfer.page
Cross-boundary coach services:
https://www.hongkongairport.com/en/transport/mainland-connection/transfer-coach-service.page
Customer Service Center
Sun PhuQuoc Airways call center: 1900 1599
Sun Signature call center:1900 1969
Email:19001599@sunphuquocairways.com
Working Time:24/7
Headquarter:No. 69B Thuy Khue, Tay Ho Ward, Hanoi City
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