You can find information about ticket refund conditions and fees through the following methods:

- During the ticket purchase process, at the fare selection step.

- At the Fare Rules section.

If your fare conditions allow a refund and you wish to proceed, please follow these steps:

- Contact our Customer Care Center at 19001599.

- After receiving your request, Sun PhuQuoc Airways will send a refund confirmation to the email address used for booking and process the refund to the passenger’s card-issuing bank within 15 business days.

The actual time for the refund to appear in your account depends on the regulations of your card-issuing bank.

*For tickets purchased at ticket offices or through agents, please contact the point of purchase for assistance.