Sun PhuQuoc Airways - Rise Together

Please register your invoice information within 24 hours after your payment is successfully completed.

For flight tickets and additional services: The e-invoice will be issued and sent to your email within up to 5 business days from the date the transport document is successfully issued and the system has recorded your invoice registration information. Usually, you will receive the invoice within 48 working hours after completing the registration.

For insurance services: Please access the link here to provide your invoice information immediately after purchasing the service. The insurance company will issue the invoice directly to you. The invoice for insurance services is issued as soon as the revenue is recorded. If the request is made after the insurance policy issuance date, the insurance company may not be able to issue a VAT invoice for your transaction due to legal time limits set by tax authorities.

Please note that due to the new regulation (Decree 70) regarding invoicing for these two different types of services, the insurance fee is managed separately from the flight ticket.

You will receive the flight ticket invoice from Sun PhuQuoc Airways and a separate insurance invoice from the partner insurance company.

You are allowed to change your invoice registration information once within 24 hours from the ticket issuance, including:

- Company name or customer name.

- Company address or personal address.

- Company tax code or personal ID information (ID card, passport).

- Email address to receive the invoice.

You can still request to update your invoice information after 24 hours, depending on the invoice status:

- If the invoice has not been issued: Contact the call center to get assistance with updating the information as needed.

- If the invoice has already been issued: You can adjust certain information (such as name or address), but the tax code cannot be changed.

Please note: Each booking code (PNR) can only have one invoice issued for all tickets in that booking. Therefore, it is not possible to split the original invoice into separate invoices for each passenger within the same PNR.

If you need individual invoices for each person, you must book the tickets separately and create separate PNRs from the beginning.

Please note that the payment date and the invoice date may differ because:

According to regulations, electronic invoices for air transport services can be issued up to 5 days after the transport document (ticket) is successfully issued.

Sun PhuQuoc Airways’ system issues invoices based on the ticket issuance date and the registered invoice information, not the payment date.

For insurance services, the invoice is issued immediately after successful payment and providing the invoice information to the insurance provider.

You do not need to re-register invoice information for any additional charges if you have already registered when the ticket was issued.

The system will automatically use the invoice information registered with the booking code (PNR) for all subsequent fees (change fees, SSR service fees, etc.).

Special case: If the ticket was purchased through an agent and additional services were purchased directly from Sun PhuQuoc Airways, you may register a separate invoice for the additional services.

If you do not receive the invoice for any additional charges within 48 hours, please contact the call center at 19001599 for assistance.

Please note that taxes and fees on invoices for air transport documents are rounded to the nearest thousand according to the regulations of the International Air Transport Association (IATA).

The value-added tax (VAT) is calculated based on the selling price and the applicable tax rate, then rounded to the nearest thousand Vietnamese dong.

This rounding may result in the VAT amount being slightly higher than a strict decimal calculation. This is a standard regulation to ensure accuracy and consistency across the tax authority’s system.

Sun PhuQuoc Airways issues VAT invoices following this principle and does not make any arbitrary adjustments.

Please note: In the airline industry, a flight refund invoice is considered an adjustment invoice and does not need to include the label "Reduction Adjustment."

When you request a refund, the revenue from the original ticket must be reduced to reflect the actual amount returned.

To ensure transparency with the tax authorities, the refund invoice shows a negative (−) amount to offset the original invoice.

This is standard accounting practice and ensures that the document is valid for VAT reporting.

In cases where a refund fee applies, the invoice will show a negative value corresponding to the refunded ticket amount, while also reflecting any deducted fees according to the refund policy.

You can check the issued electronic invoice on the General Department of Taxation’s portal by following these steps:

1. Go to the website: https://hoadondientu.gdt.gov.vn.
2. Select the “Electronic Invoice Lookup” section.
3. Enter the tax authority code as shown on your invoice.
4. Click Search to display the results.
5. You can download or print the electronic invoice for your records or tax reporting.

Note: The invoice displayed on the tax portal does not include the "Collection on behalf" field, so it may not show all the details present on the invoice issued by Sun PhuQuoc Airways.

Please note that Sun PhuQuoc Airways only issues electronic invoices to the customer who purchases the ticket and registers the invoice information within 24 hours of payment.

If you do not register the invoice within this period, the system will automatically issue the invoice under “Individual Customer – No Invoice Requested.”

To ensure your rights, please register your invoice information at the time of purchase or within 24 hours of payment.

You do not need to sign a separate contract when purchasing flight tickets, even if the invoice amount is over 5 million VND.

The e-invoice issued by Sun PhuQuoc Airways is already a valid document for a business to record expenses.

The key point for invoices over 5 million VND is the payment method: to be considered a legitimate expense for tax purposes, the payment must be cashless (bank transfer, credit/debit card, e-wallet, etc.) according to tax law.

Sun PhuQuoc Airways does not require any special handling beyond issuing the e-invoice in compliance with tax regulations.

Businesses should keep the cashless payment proof together with the invoice for tax reporting purposes.

You cannot request to combine invoices for multiple booking codes (PNRs) on the same day.

Each booking code (PNR) is processed and invoiced separately based on the information registered at the time of payment.

The system does not support combining invoices for different transactions, as each PNR has its own information and services that must be managed individually.

Please make sure to check the information and request a separate invoice for each PNR at the time of payment.