Sun PhuQuoc Airways - Rise Together

1. Services for passengers using a wheelchair (WCH)

• Passengers requiring wheelchair assistance on the ramp (WCHR) are able to move independently on and off the aircraft and within the aircraft cabin.
• Passengers requiring wheelchair assistance to board or disembark the aircraft (WCHS) are unable to move independently on and off the aircraft but can move independently within the aircraft cabin.
• Passengers requiring wheelchair assistance on the aircraft (WCHC) are unable to move independently in any location.
• Passengers must book wheelchair assistance at least 24 hours prior to the scheduled departure time and bookings are accepted only via the Ticketing Office or Call Center.
• Passengers with reduced mobility may bring crutches, folding wheelchairs, walking sticks, etc., provided they meet the hand luggage/cabin baggage standards of Sun PhuQuoc Airways and lithium battery regulations.
• Sun PhuQuoc Airways does not accept WCHC passengers requesting the use of wheelchairs inside the cabin.

2. Services for visually impaired passengers (BLND)

• This service is for passengers who are partially or completely visually impaired and require special assistance on board.
• Visually impaired passengers are not accepted to travel with children or infants.
• Visually impaired passengers traveling without an escort must book BLND service at least 24 hours prior to the scheduled departure time, and bookings are accepted only via the Ticketing Office or Call Center.
• Only visually impaired passengers who can move independently, eat, and care for themselves during the flight are accepted.

3. Services for hearing impaired passengers (DEAF)

• This service is for passengers who are partially or completely hearing impaired and require special assistance.
• Passengers must book the service at least 24 hours prior to the scheduled departure time, and bookings are accepted only via the Ticketing Office or Call Center.
• Only hearing impaired passengers who can move independently, eat, and care for themselves during the flight are accepted.

1. 탑승·하차 지원만 필요한 경우, 일반적인 의료 확인 필요 없음

 단, 다음과 같은 경우 의료 확인 필요:

• 양쪽/한쪽 다리 석고 착용 (LEGL/LEGR/LEGB)
• 전염성 질병
• 안전/비행 운영에 위험이 될 수 있는 상태
• 말기 질환, 자기 관리 불가, 중증 알레르기 등

2. 의료 확인서는 출발 7일 이내 발급 필요

3. 포함 정보: 승객 정보, 의사 정보, 건강 진단, 비행 수행 가능 여부, 기타 영향 여부, 의사 서명

• 18세 이상, 건강 상태 양호
• 기내 승무원 지시에 따라 지원 가능
• 비행 중 승객이 긴급 상황 시 안전하게 이동 지원 가능
• 동일 비행, 날짜, 구간, 클래스 탑승 필수
• 어린이/영유아 동반 불가, 기타 특수 서비스 예약 불가(특수식 제외)

Sun PhuQuoc Airways reserves the right to refuse transport of passengers with reduced mobility at the airport, including those who have pre-booked services, if the passenger is found to have any of the following conditions:

• The passenger has a severe physical disability to the extent that movement may result in medical complications or death, potentially requiring a flight diversion.
• Passengers requiring a doctor/nurse/medical staff or personal care throughout the flight but do not have an appropriate accompanying person acting as a caregiver or assistant.
• Passengers whose health condition may pose a direct threat to the health or safety of other passengers, their property, or the flight crew.
• Passengers who refuse to comply with the transport conditions of Sun PhuQuoc Airways.
• Passengers who refuse to disclose information about their medical condition to authorized medical services.
• Passengers with contagious diseases who are in the infectious period (or do not have medical clearance).

Passengers with reduced mobility may book an Escort Cabin Crew Service if they do not have an accompanying person.

• The Escort Cabin Crew Service must be booked at least 3 days in advance for domestic flights and 5 days in advance for international flights.
• Service can only be booked through the Sun PhuQuoc Airways Ticketing Office or Call Center 19001599.